ITIL & Governance

The ITIL governance framework offers a set of ITSM best practices aids businesses in aligning IT service delivery with business goals


IT governance is a broad concept that is centered on the IT department or environment delivering business value. It is a set of rules, regulations and policies that define and ensure the effective, controlled and valuable operation of an IT department. It also provides methods to identify and evaluate the performance of IT and how it relates to business growth. Moreover, by following and implementing an IT governance framework such as ITIL, businesses can comply with regulatory requirements and reduce IT business while attaining measurable business benefits.


(Information Technology Infrastructure Library)

Aligning business needs with technology services offers businesses the opportunity to enhance efficiency, improve productivity, and increase value. Aligned business needs and services can create a competitive edge and achieve business objectives.

The ITIL framework offers a set of ITSM best practices aids organizations in aligning IT service delivery with business goals. ITIL, or Information Technology Infrastructure Library, is a set of IT best practices designed to assist businesses in aligning their IT services with business needs.

Services include IT related assets, accessibility, and resources that deliver value and benefits to lines of business. ITIL framework objectives include the delivery of service offerings, as well as meeting customer needs, and achieving business. Despite the individuality of each business, ITIL provides guidelines for achieving these objectives and measuring success.

ITIL Service Design focuses on designing service offerings to meet both business and customer needs. The Service Design publication is made up of eight separate processes:

  • Service Level Management involves planning for and defining organizational service delivery targets, and then measuring performance against those targets. Service level agreements (SLAs) are often used to spell out service level goals for easy measurement and comparisons against actual service performance.
  • Service Catalog Management involves making sure that there is an updated service catalog available with accessibility to services customers require to remain productive.
  • Capacity Management ensures that systems are always operating at enough capacity to meet business needs.
  • Availability Management entails making sure that services are always available to the customer.
  • IT Service Continuity Management involves risk management and ensuring business continuity.
  • Information Security Management includes system and data protection, as well as protection for the people who use the systems and data. Detecting, limiting and preventing intrusions, as well as limiting damage and correcting problems are all aspects of information security management.
  • Supplier Management monitors all supplier relationships, including whether parties are adhering to contracts and agreements.
  • Design Coordination involves taking a all-inclusive view into managing the service design phase – looking at resource availability and service needs to determine if the design is optimum and efficient.

BYTECH’s expert consultants can help you adopt and ITIL framework or develop a more mature framework where one exists.


Service Level Management


Service Catalog Management


Capacity Management


Availability Management


IT Service Continuity Management


Information Security Management


Supplier Management


Design Coordination

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